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		<title>How to Reply to a Complaint Letter with Panache</title>
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		<dc:creator><![CDATA[Helen]]></dc:creator>
		<pubDate>Thu, 10 Mar 2016 19:14:54 +0000</pubDate>
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					<description><![CDATA[How do you react when you get a complaint? Do you squirm or do you get indignant? Either way, you’ve got to suck it up and compose a reply. But where do you start? </p>

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		<title>How to Write Emails Like a Pro (6 Easy Ways)</title>
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		<pubDate>Tue, 16 Feb 2016 00:21:49 +0000</pubDate>
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					<description><![CDATA[Exasperated by the disorganized, long-winded emails you get from clients and colleagues? Don't know what your action point is? Show them how to write truly professional emails that ensure your message is received loud and clear with these six handy tips.<p></p>]]></description>
		
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